Privacy policy

Last updated: 6 September 2026 — engineering draft; legal owner review required before publishing.

What we collect

• Your phone number, to sign you in. We never store the code we text you — only a peppered hash, so even we cannot read it back.
• Pickup and drop-off locations for each ride you book, and your live location while a trip is in progress, so your driver can find you and so the completed route can be measured for the fare.
• Payment details when you top up your wallet — handled entirely by our payment processor (Razorpay); we never see or store your card or bank details ourselves.
• Ride history — every trip's route, fare breakdown, and rating, kept as the permanent record a receipt needs to be.
• Device and app information needed to deliver push notifications about an active ride.
• Emergency contacts and support messages when you add a safety contact or ask us to investigate a ride, payment or safety issue.

What we do not do

• We do not sell your data to anyone.
• We do not track your location outside of an active ride.
• We do not show a driver your exact identity beyond what a trip requires — your first name and pickup point.

Who can see what

Your assigned driver sees your pickup/drop-off and first name for the duration of a trip. Our verification and operations staff can see ride and account records only when their role requires it, and every such access is written to an append-only audit log — not a policy we ask you to trust, a database constraint we enforce.

How long we keep it

Ride and financial records are kept for as long as accounting and tax law requires. Live location pings are retained only briefly and then purged automatically — they exist to power the trip you are on, not a location history.

Your rights

You can ask us for a copy of your data, ask us to correct it, or ask us to delete your account — see contact us. Ride records tied to completed financial transactions may need to be retained even after account deletion, as required by law.

Contact

Questions about this policy: support@chale.in।