Contact us

For anything about an active ride, use the help option inside the app first — it reaches us fastest and already knows which trip you mean.

Rider support

• Email: support@chale.in
• General enquiries: contact@chale.in
• In-app: open a ride under Trips and choose Get help.

Driver support

• Email: drivers@chale.in

Press and partnerships

• Email: hello@chale.in
• Sales: sales@chale.in

Grievance officer

As required under India's IT Rules, 2021, a designated grievance officer reviews complaints about content or conduct on the platform.

• Name: [Grievance Officer — to be appointed]
• Email: grievance@chale.in
• Registered address: [registered office address]