Help & support

Every fare is computed by our servers before you confirm a ride — a base fare plus distance, time, and any active night or surge multiplier for that route and category. The exact breakdown (base, distance, time, waiting, discounts) is shown on your receipt after every trip, in the app under Trips.

No. Your fare is locked in at booking against the route and rate card at that moment. The only adjustment possible is a small re-price if the driven route meaningfully differs from the planned one — for example a diversion around traffic — and that is always shown to you, never hidden in the total.

Open the ride from the home screen and choose Cancel. Cancelling within the grace window shown on screen is free. After that window, or if the driver has already arrived, a cancellation fee may apply — see our Cancellation & refunds policy for the exact rule.

Cash, and your in-app wallet, which you can top up with a card, UPI, or netbanking through Razorpay. You choose how to pay at the end of the ride, not before it — nothing is charged in advance beyond a wallet top-up you make yourself.

Every driver goes through document review — licence, vehicle registration, and identity — by our verification team before they can accept their first ride. We say "reviewed by our team," not "government verified," because that is what we can honestly stand behind.

Use the emergency option inside an active ride to reach help immediately. Every ambulance booking is dispatched exactly like any other ride and is never surge-priced, so cost is never a reason to hesitate in a medical emergency — call 108 first if it is life-threatening.

A wallet top-up that was charged but never used is refunded to its original payment method. A fare dispute is reviewed case by case — see Cancellation & refunds for how to raise one and what to expect.

Contact us through the Contact page and ask for account deletion. We keep ride and ledger records only as long as accounting and legal retention rules require, and remove everything else.